Gana-A'Yoo, Limited
  • 11-Apr-2018 to 10-Jul-2018 (MST)
  • IT
  • Fort Belvoir, VA, USA
  • Full Time

Job Title: Helpdesk Specialist

Entity: Kaiyuh Information Technologies, LLC

Location: Fort Belvoir, Virginia

Work Hours and Pay: Scheduled on site needs; DOE

Reports to: Project Manager

Job Summary: The Helpdesk Specialist will be responsible for providing desk-side support and setup of IT hardware (laptops, monitors, A/V, printers, etc.) and software, including multiple levels of users, management, and technical staff.

Required Qualifications & Essential Functions:

  • Bachelor's Degree or equivalent relevant experience
  • Secret Security Clearance required
  • Experience maintaining Microsoft Windows systems; including troubleshooting and vulnerability mitigation
  • Previous government contracting experience preferred
  • Experience in Alaska Native Corporations preferred but not required
  • Will spend majority of time in front of a computer with repetitive typing motions
  • Must be able to pass a drug, reference, and background check


  • Provide on-site and on-call continuous real-time enterprise performance, capacity, and accessibility monitoring for systems and the communication networks
  • Provide audiovisual/graphics support on an as needed basis by the executives and routinely by other employees
  • Install, de-install, and maintain all desktop equipment to include but not limited to PC towers, laptops, printers, monitors, scanners, digital senders, copiers, fax machines, audio-visual equipment and all associated hardware peripherals and office automation software
  • Perform upgrades, initial setup/imaging, reconfiguration, and replacement as required to maintain compliance standards
  • Schedule video teleconferences and operate equipment
  • Provide technical software, hardware and network problem resolution to all end user computer and peripheral equipment on domain
  • Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware
  • Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers
  • Deliver technical customer support over the phone or at desk side
  • Identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed
  • Read, understand and apply complex technical information
  • Other job duties as assigned

Performance Indicators:

  • Excellent analytical, written, and verbal communication skills
  • Self-Starter, strong attention to detail, and must be able to work with minimal supervision
  • Collaboration Skills
  • Communication Proficiency
  • Decision Making
  • Initiative
  • Leadership
  • Problem Solving/Analysis
  • Results Driven

 Note: This job description in no way states or implies that these are the only duties to be performed by this employee. This employee will be required to follow any other instructions and to perform any other duties requested by his/her supervisor. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Kaiyuh Information Technologies, LLC.

Kaiyuh Information Technologies, LLC is an Equal Opportunity Employer with a Gana-A'Yoo Shareholder hiring preference (PL-638). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, and gender identity, marital or family status, age, national origin, disability or protected veteran status.

Gana-A'Yoo, Limited
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